THE PARTIES: The Business Company APR LLC – General Emergency Roadside Assistance (hereinafter: APR), and
The Contractor with the data as in the first part, part of this Contract (hereinafter: the Customer), agree as follows:

Article 1

Subject Emergency Roadside Assistance Coverage The “APR EUROPE” Package includes the following services: 1. Roadside assistance, starting with small defects, such as: starting the car in case of power failure (cable assistance).
2. Roadside assistance in changing the tire or any small defect that can be fixed on the spot, fuel supply, etc. (in which case spare equipment, fuel, oil or other material is covered by the Customer).
3. Assistance in case of defects or accidents by towing the vehicle to the nearest car service.
4. APR undertakes to offer assistance 2 (twice) within 1 (one) subscription for these services and the Customer has the right to request it only for the vehicle with the data part of this Contract.

Article 2

Jurisdiction of APR EUROPE Package 1. The Customer has subscribed to “APR EUROPE” Package valid for the territory of all EU Member States, as well as countries, such as Great Britain, Switzerland, Norway, Liechtenstein, Andorra, Monaco, San Marino, the Vatican, Bosnia and Herzegovina as well as Turkey (European part).
2. For assistance in the territory of the Republic of Kosovo, Albania, North Macedonia, Montenegro and Serbia, the rules (terms) of the APR Plus package apply (therefore, the terms of APR Europe Package do not apply). Plus Package - TERMS OF CONTRACT (in this link you can read the terms of APR Plus Package).

Article 3

Vehicle repair or repatriation
1. In case the vehicle cannot be fixed on the spot, APR transports the passengers and tows the vehicle to the nearest car service.
2. If the assistance takes place at night or the services are closed, APR covers the expenses up to 100 (one hundred) Euro for the car parking lot.
3. In case the repair of the car defect costs up to 1000 (one thousand) Euro, APR covers 50% of the invoice amount, while the rest of the invoice and any amount that exceeds 1000 (one thousand) Euro is covered by the Customer.
4. In case the repair costs exceed 1000 (one thousand) Euro, the Customer decides to repair the car or return it to Kosovo. For the return of the car to Kosovo, APR will cover the transport costs up to 1000 (one thousand) Euro, while any amount above this value is covered by the Customer.
5. APR organizes the car towing and the return is made within 21 days.
6. The Customer supports APR with the necessary documents for returning the car to Kosovo.

Article 4

Rights and Obligations The Customer has the right to request, when the need arises for the services as in Article 1 (one) of this Contract, and APR is obliged to offer them 24/7 according to the terms of this Contract.
The Customer has the right to be covered hotel expenses up to the amount of 150 (one hundred and fifty) Euro in cases when the car is not fixed within the day or the assistance takes place outside the service hours and to choose one of the services mentioned in sub-paragraphs 2.1, 2.2 and 2.3 as follows:

2.1 cover of taxi expenses up to the amount of 100 (one hundred) Euro, including VAT.
2.2 cover of Rent a Car expenses up to the amount of 150 (one hundred and fifty) Euro, including VAT.
2.3 cover of expenses for plane and train tickets up to the amount of 150 (one hundred and fifty), including VAT.

3. The Customer has the right to transfer the subscription to his/her new vehicle upon selling his already subscribed vehicle for 1 (one) time only. In such a case the services will be offered 15 (fifteen) days after the date of notification and will be valid until the end of this Contract.
4. APR is not obliged to provide the services from item 1 (one) of this Contract if the Customer does not use the vehicle in accordance with its destination, the driver intentionally causes damage or brings about a situation where he/she needs to ask for assistance (e.g. racing on mountainous terrain, deliberately getting into mud or snow, etc.).
5. APR is not obliged to offer services that are not part of this Contract or when the vehicle has gone off the road (fallen into an abyss or similar), and the return of the vehicle back to the road cannot be done by auto transportation, but a special crane is needed instead.

Article 5

Service delivery time 1. Once it receives a request for assistance, APR is obliged to offer assistance within 3 (three) hours in normal atmospheric and road conditions.
2. It is not considered a breach of Contract when the fulfilment of the obligation has become impossible due to an event for which APR is not responsible, such as, but not limited to, the following events: force majeure (vis majeure), riots, terrorist attacks, strikes, etc.

Article 6

Privacy APR shall treat data sent by customers in accordance with the law which covers the field of personal data.

Article 7

Method of payment of expenses Payment for covering Customer expenses is made directly by APR or prepaid by the Customer and reimbursed by APR, in accordance with the Contract terms and based on regular invoices submitted by the Customer.

Article 8

Disputes 1. The Customer has the right to complain to APR in case the services are not provided according to the Contract.
2. In the event of any disputes that may arise during the implementation of this Contract, the contracting parties will resolve it through discussion and good understanding. If case of failure to do so, the parties have the right to refer them to the competent court in the Republic of Kosovo.

Article 9

Termination of Contract APR has the right to terminate this Contract if the Customer deceives regarding the provision of services (e.g. provides false information, hides important factors or manifests other behaviour that violates the reliability of the Contract).

Article 10

Entry into Force Upon signing this Contract, the parties agree that this Contract shall enter into force 24 (twenty-four) hours after its signature and it shall be valid for 365 (three hundred and sixty-five) days from the day of its entry into force.